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E-Commerce and Omnichannel

DHL Supply Chain offers standardized operations that are flexible and scalable. Our global expertise, dedicated workforce, and advanced technology ensure reliable, cost-effective service with complete inventory visibility.

We partner with you to develop your omnichannel strategy, scale fast and optimize execution, while keeping you in control of your end-to-end customer experience.

By partnering with us, you benefit from industry-leading e-commerce expertise and DHL’s unrivalled global fulfilment capability and last-mile footprint.

Scalable and Flexible

Our Distribution Centers are set up to meet your omnichannel needs and accommodate fluctuations in demand. We work with you to minimise inventory, deliver quickly, and offer flexible B2B and B2C solutions – all within a competitive cost structure.

Expertise

Improve your customer satisfaction by leveraging our e-commerce expert support in any country, worldwide. We also provide access to the best worldwide logistics network and state-of-the-art e-commerce fulfilment.

Digitally Enabled

We constantly invest in technology advances that drive efficiencies and optimise warehouse processes. With near real-time visibility of your inventory and orders, you will be able to offer a great customer experience every time.

Environmentally Responsible

We are thoughtful about the environment in every corner of the warehouse and in our transport operations, as we burn clean and burn less.

 

 

Specific Services and Capabilities

Fulfilment & Returns

  • Strategically located distribution centres
  • Storage, pick, pack and dispatch
  • Dedicated B2C and B2B fulfillment with multi-channel order processing
  • Returns management and inventory synchronization

Transport

  • Fast and easy shipping with late cut-off times
  • Broad range of services from parcel delivery to Less-than-Truckload (LTL) and Full Truckload (FTL) delivery
  • Unrivalled last-mile capability by DHL and partners
  • Bulk/heavy goods delivery

Business Management Expertise

  • Seamless logistics management
  • End-to-end order and inventory visibility
  • Global order orchestration
  • Plug and Play expansion into new markets via multi-user warehouses 
  • Consistent IT platforms with seamless integration

Take a Look Inside E-Commerce and Omnichannel Solution

DHL Supply Chain carried out a survey to investigate if e-commerce supply chains are evolving. The video shows the results of their research.

Go Deep on E-Commerce and Omnichannel Solution 

From growth strategies to trend reporting, the Knowledge Hub combines videos, case studies and articles on the latest most relevant topics for e-commerce and omnichannel services including:

Driving Customer Retention in E-commerce Through the Logistics Experience

10 Tips for E-Commerce Peak Season

What Could 2024 Deliver for E-Commerce?

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